Effective Date: 30 September 2026
Last Updated: 30 September 2026
1.1 This Refund and Cancelation Policy (the “Policy”) explains how refunds, cancellations, billing disputes, digital-content remedies and related consumer rights are addressed in connection with Web3 TV (the “Service”). The Service includes the Web3 TV website at www.web3.tv, mobile and connected applications, creator tools, user-generated video content, livestreaming functionality, and optional integrations.
1.2 The Service is operated by Web3 Software Technologies Limited, registered at Intershore Chambers, Road Town, Tortola, British Virgin Islands (“Web3 TV”, “we”, “us” or “our”), subject to confirmation that this is the contracting entity for any relevant paid transaction.
1.3 This Policy supplements the Web3 TV Terms of Service, Privacy Policy, Cookie Policy, Community Guidelines, Accessibility Statement and, where applicable, Creator Monetization Terms, advertising or sponsorship policies and transaction-specific purchase conditions. Capitalised terms not defined here have the meanings given in the Terms of Service.
1.4 The Terms of Service govern use of the Service generally. For refunds and cancellation procedures, this Policy provides further detail; no conflict or order-of-precedence provision shall override mandatory consumer rights.
1.5 The provisions applicable to optional paid features apply only if and when Web3 TV actually offers those features. Publication of this Policy does not represent that subscriptions, tips, paid creator content or digital goods are currently offered.
2.1 Core access to the Service, including eligible viewing, content discovery and community functions, may be provided without monetary charge. Where a user has paid no price for a feature, there is ordinarily no payment to refund for that feature.
2.2 Web3 TV may introduce optional in-app purchases, digital goods, premium content, subscriptions, creator-support payments, tipping functions, advertising opportunities or creator monetization programmes, as contemplated by Section 10 of the Terms of Service. The availability, price, payee, billing cycle and applicable terms of each such feature will be disclosed before a user enters a paid transaction.
2.3 A creator’s entitlement to revenues, advertising proceeds, sponsorship payments or payouts is not a consumer refund. Those amounts are governed by the Web3 TV Creator Monetization Terms and applicable creator or commercial arrangements. This Policy does not create an entitlement to monetization, earnings or payout reimbursement.
2.4 A purchase or contribution made directly through an independent external service is governed by the legally responsible counterparty’s terms, without removing any rights a user may have against Web3 TV under applicable law.
3.1 Where Web3 TV offers a paid feature, the material price and transaction conditions, including applicable taxes, recurring charges, duration, access restrictions and any additional mandatory charges, will be presented in accordance with applicable law before the user authorises payment.
3.2 Payments may, where available and permitted, be processed by Apple’s In-App Purchase system, Google Play Billing, a payment processor or another lawful billing method. The receipt and checkout information should identify the seller, merchant of record or party responsible for the relevant charge.
3.3 Web3 TV shall not describe all platform purchases as non-refundable. Refund eligibility depends on the type of product or service, the identity of the contractual supplier, applicable marketplace procedures, and mandatory consumer law.
3.4 If a payment is handled by a marketplace or independent merchant of record, refund administration may need to be initiated through that party. This shall not exclude statutory rights against a party legally responsible for supplying the digital content or digital service.
4.1 A consumer who concludes an eligible distance contract generally has a right to withdraw within fourteen (14) calendar days without giving a reason, subject to applicable exceptions. For services and non-tangible digital content, the period generally begins when the contract is concluded.
4.2 A consumer may exercise a subsisting right of withdrawal by sending an unequivocal statement to [email protected] or, where appropriate, by using the refund mechanism of the marketplace administering the transaction. The model form in Annex I may be used but is not obligatory.
4.3 For non-tangible digital content such as a qualifying one-off video purchase or rental, withdrawal rights may be lost after supply begins only where the requirements of applicable law are satisfied, including the consumer’s prior express consent to immediate supply, acknowledgement of the loss of withdrawal rights, and the required contractual confirmation on a durable medium.
4.4 For an ongoing digital service or subscription, commencement of access does not automatically extinguish the withdrawal right. Where performance begins during the withdrawal period at the consumer’s express request, a proportionate charge for performance may be permitted where all statutory conditions are met. Loss of withdrawal rights upon full performance, where applicable, is assessed separately.
4.5 Consent to general Terms of Service, downloading the app, creating an account or simply starting to watch a video does not, by itself, constitute all consents and acknowledgements required to remove statutory withdrawal rights.
4.6 Statutory withdrawal rights may differ for transactions that are not consumer distance contracts, for certain digital products or under mandatory local law. Consumers remain entitled to the protection of any applicable mandatory provisions in their country of habitual residence.
5.1 If Web3 TV introduces recurring subscriptions, the billing interval, price, automatic-renewal conditions and cancellation mechanism will be disclosed before purchase. Subscriptions will renew only in accordance with the payment authorisation and applicable law.
5.2 A user may cancel future subscription renewals through the original payment channel, such as Apple subscription settings, Google Play subscription settings, or a direct account billing interface if available. Uninstalling the app, ceasing use or deleting an account will not necessarily cancel a marketplace subscription.
5.3 Unless otherwise provided in the product terms or required by law, cancellation of an automatically renewing subscription takes effect at the close of the current paid period, and paid access continues until that period ends.
5.4 Cancellation alone does not entitle the user to a pro rata refund for an unused portion of a properly supplied billing period, unless mandated by law, agreed contractually or approved by the responsible seller. The fourteen-day withdrawal right, where applicable, is addressed separately in Section 4.
5.5 A free trial that converts to a paid subscription, if offered, must disclose its duration, conversion date, recurring price and cancellation conditions before enrolment. Users must be given legally required information and authorisation controls.
6.1 If Web3 TV offers one-off paid access to livestreams, video-on-demand, digital downloads, rentals, premium creator videos or other digital goods, the terms presented at checkout will identify the purchased entitlement, availability period and material technical restrictions.
6.2 For non-tangible digital content, the exception described in Section 4.3 shall apply only if it is legally available and properly implemented. A purchase is not rendered non-refundable solely by labelling it “digital”, “immediate” or “final sale”.
6.3 If scheduled or paid content is not supplied as agreed, is materially inaccessible or is non-conforming, the user retains any remedies required by law notwithstanding any valid loss of a change-of-mind withdrawal right.
6.4 Tips, creator-support payments, voluntary contributions, and similar transfers, if enabled, will be subject to the nature and payment terms presented before confirmation. Web3 TV shall not assume they are donations or exempt from withdrawal or refund law without examining the actual arrangement and the identity of the recipient.
6.5 Payments to creators and creator payouts, including any adjustments for refunds or chargebacks, are subject to the applicable Creator Monetization Terms and commercial agreements. No provision authorises withholding earned amounts contrary to applicable law.
7.1 Web3 TV operates a video-sharing and streaming environment containing content supplied by Web3 TV, creators and third parties. Technical quality and availability can be affected by connectivity, devices, network conditions, uploads and independent infrastructure.
7.2 Users retain mandatory remedies for digital content or digital services that are not supplied or do not conform to the relevant contract. Depending on applicable law and the circumstances, remedies may include bringing the service into conformity, a proportionate price reduction, termination and repayment.
7.3 For paid features, Web3 TV will assess credible reports of prolonged inability to access purchased content, material playback failures, incorrect entitlements or other relevant non-conformities, including whether the issue is attributable to the user’s device or connection or to the contracted supply.
7.4 For free services, applicable consumer guarantees may still arise, including where the user provides personal data within the scope of digital-content consumer legislation. The absence of a monetary price does not automatically eliminate non-monetary statutory remedies.
7.5 Nothing in the Terms of Service concerning “as is” availability, user-generated content, general limitations of liability or third-party integrations removes a remedy that cannot legally be excluded.
8.1 Web3 TV may restrict content, suspend an account, disable monetization or terminate access in accordance with the Terms of Service and Community Guidelines, including for infringement, fraud, unsafe conduct or other violations.
8.2 Restrictions imposed for legitimate enforcement reasons do not automatically create a refund entitlement. Where a paid entitlement is affected, Web3 TV will nevertheless assess any contractual or mandatory legal right to reimbursement, including where the restriction is erroneous or a statutory remedy is otherwise available.
8.3 Account deletion or termination does not by itself unwind an independently completed purchase, marketplace subscription, creator payout or blockchain operation. The user should separately cancel continuing subscriptions through the responsible payment channel.
8.4 Requests concerning a moderation decision should follow the complaint or appeal procedures contemplated by the Community Guidelines; payment-related claims may be submitted under Section 10 of this Policy.
9.1 The Terms of Service describe optional wallet-based login, smart contract integrations and decentralized features. These are separate from the ordinary streaming and community functions of the Service.
9.2 Digital-asset transfers and smart contract operations may be irreversible at the network level. Network fees or other charges may be levied by independent providers. Web3 TV does not represent that it can reverse a confirmed blockchain operation or retrieve a user’s private keys or wallet assets.
9.3 Technical irreversibility shall not, by itself, exclude claims or compensation where a responsible party is legally obliged to provide a remedy. Transaction-specific terms and any applicable regulatory obligations take precedence insofar as required by law.
9.4 Payments made through independent websites, wallets, apps or other third-party services are governed by their own arrangements, without prejudice to any enforceable claim against Web3 TV.
10.1 Users may contact Web3 TV Support at [email protected] with refund, withdrawal, cancellation, billing or paid-access questions. A statutory withdrawal statement need not provide a reason.
10.2 Where reasonably available, users should identify the relevant account email, date of purchase, amount, order or transaction reference, original billing channel and, for defect complaints, a concise description of the problem.
10.3 Web3 TV may request reasonably necessary supporting details to verify the transaction and investigate the matter, but will not request passwords, payment-card security codes, seed phrases or private keys.
10.4 For purchases charged by Apple, users may request refunds through https://reportaproblem.apple.com/ and purchases charged by Google Play, users may consult https://support.google.com/googleplay/answer/2479637 . A direct-billed purchase should be raised with Web3 TV or the merchant identified on the purchase receipt.
10.5 Web3 TV will review matters for which it is responsible fairly and within applicable legal time limits. If another party administers the payment, Web3 TV may direct users to that party while assisting reasonably with the identification of the transaction.
10.6 A request for reimbursement does not, by itself, cancel an automatically renewing subscription. Users should separately cancel recurring billing unless their contract has been lawfully withdrawn from or terminated.
11.1 Where Web3 TV is responsible for reimbursing a consumer following a valid exercise of the right of withdrawal, reimbursement shall be made without undue delay and, in any event, no later than fourteen (14) days from receipt of the withdrawal notice, in accordance with applicable law.
11.2 Refunds arising from a price reduction or termination for non-conformity shall be made within the period required by the applicable digital-content consumer legislation.
11.3 Refunds will ordinarily be issued through the original payment method unless the consumer expressly agrees otherwise without incurring additional charges. Funds may appear later in the user’s account depending on the payment provider.
11.4 Where a lawful proportionate deduction applies to services supplied before withdrawal, the amount shall be determined in accordance with the applicable statutory rules. Web3 TV will not apply arbitrary administrative deductions to mandatory refunds.
11.5 Where a purchase is refunded or the contract is terminated, access to the corresponding paid entitlement may cease in accordance with law. The handling of account information and user-provided content remains subject to the Privacy Policy and mandatory legal requirements.
12.1 Web3 TV may reasonably investigate duplicate claims, unauthorised payments, suspected fraud or chargeback abuse, in accordance with applicable payment and privacy laws.
12.2 Fraud-control procedures will not be used to defeat a legitimate statutory right of withdrawal or a mandatory remedy for non-conforming supply.
12.3 Personal data submitted in refund or payment disputes shall be processed in accordance with the Web3 TV Privacy Policy. Complaint information will be retained only as permitted or required for customer support, dispute resolution, compliance and financial recordkeeping.
13.1 Consistent with Section 20 of the Terms of Service, this Policy is intended to be governed by the laws of the British Virgin Islands, subject to mandatory consumer protections that apply notwithstanding the chosen law.
13.2 Consumers habitually resident in an EU or EEA jurisdiction shall not be deprived of the protection of mandatory consumer law applicable to their contracts by reason of a choice of foreign law or forum.
13.3 Users may seek redress before any competent consumer authority, alternative dispute resolution body or court having jurisdiction under applicable law. Any exclusive-jurisdiction provision is subject to mandatory consumer-jurisdiction rules.
13.4 No contractual exclusion, disclaimer or monetary liability cap in the Terms of Service applies to the extent it would unlawfully exclude statutory refund rights, conformity remedies or other non-excludable consumer protections.
14.1 Web3 TV may update this Policy to reflect legal requirements, service developments, checkout arrangements or changes to third-party payment infrastructure. The current version will be made accessible through the Service; material changes will be communicated where required.
14.2 No amendment shall retroactively deprive a user of an accrued statutory right. If any provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
14.3 Refund and cancellation inquiries:
Web3 TV
Email: [email protected]